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Frequently Asked Questions

Here are some answers to frequently asked questions. If you do not find the answer to your questions here, please feel free to contact us and we will be happy to help you out.

About Decorette Wall Decals
What Are Wall Decals?
What Surfaces Are Suitable?
Will Your Decals Harm My Surface?
Can Your Decals Stick to All Paints?
How Long Do Your Decals Last?
Are Your Decals Re-Usable?
What Colours Are Available?
Do You Create Custom Decals?
Do You Have A Retail Store I Can Visit?

Ordering and Shipping Info
What Are Your Shipping Rates?
How Can I Make Payment?
I'm Having Problems With Paypal
Can I Make Payment In A Different Currency?
How Long Will It Take To Receive My Order?
Can I Self-Collect My Order?

Installation
How Do I Install Your Decals?
Do You Provide Installation Services?


What Are Wall Decals?

Wall decals are essentially graphic designs specially cut from vinyl material into stickers that can be used to decorate homes, shops, offices and any other relatively flat and smooth surface. "Decorette" is an affectionate term we like to call our decals as these help to "Decorate" your spaces!

At Decorette, we use a top-rated material that is ultra thin, high quality vinyl created with a removable adhesive. This allows our decals to be stuck onto any flat surface and cleanly removed (100%!) without leaving any sticky residue or harm to most surfaces.

Unlike a typical sticker, our decals are not printed, but cut out (like a die-cut) from vinyl and comes in 3 layers, with the decal sandwiched between a backing paper and application tape. Decorettes are fully DIY, allowing you get in touch with your creative side and form your very own unique feature wall - all in a matter of minutes!

Click here to view our Step-by-Step guide on how to apply our decals to your surfaces.

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What Surfaces Are Suitable?

 Our decals can be applied to any relatively smooth and flat surface including walls, mirrors, glass windows, cars, metal, wood, laptops, fridges, the ceiling, floor - the possibilities are endless!

Some slightly rough surfaces (e.g. orange peel texture) are still acceptable. Rough textured walls with sharp bumps and crevices are not suitable at all. See the pictures below for an idea of acceptable surfaces.

Suitable Wall Surface Slightly Rough Surface Unsuitable Wall Surface


Freshly Painted Walls:
Please allow freshly painted walls to dry for at least 2-3 weeks before attempting to stick our decals on. This ensures that it is thoroughly dry and will ensure the paint does not come off when the decals are removed in the future.

Particularly unsuitable surfaces include:

Walls with old paint that "flecks" (i.e. peels off) very easily on its own. Adhering our decals to this type of surface may peel off the paint with it when the decals are removed in future;

Rough, sharp, bumpy surfaces - these will make it difficult for the decal to adhere to the surface and may even pierce the decal;

Paper and wallpaper surfaces are not suitable unless a permanent adhesion is expected.

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Will Your Decals Harm My Surface?

Generally, No. In most cases, Decorettes peel off without leaving any sticky residue or harm to your surfaces as our adhesive is specially created with the intention of being removable.

Of course there are many variants when it comes to types of surfaces so this is also dependent on the type of condition the original surface is in.

To avoid damaging your painted walls, ensure that freshly painted walls are allowed to dry for at least 2 to 3 weeks before applying decals. Also, old paint flecks easily and should be avoided to refrain from peeling off the paint during removal.

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Can Your Decals Stick To All Paints?
Generally, our decals can stick to most paints. However with new technology, there are many new paints now being advertised as "Wash-and-Wear", "Easy-Wash", or "Washable" paints. It is very important to note that these paints are designed with a special Teflon coating - think about it, Teflon is meant to be "non-stick"! Hence, wall decals will not stick to Teflon paints either. Decorette does not recommend applying our decals onto such paints as they may come off easily after application.

If applying to such surfaces, you can apply it to your surface, then try heating it up with a blow dryer to try and release the adhesive onto your surface. You will have to constantly press over the decals (using your hands) within the first few days of application to ensure the stickiness grabs onto your surface and the decals may eventually achieve full grip.

Please note we do not provide any refunds if the decals do not stick to paints with a Teflon surface protector.

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How Long Do Your Decals Last?

Our decals are created with a top-rated quality vinyl and will last for 3 to 5 years indoors and about 2 to 3 years outdoors. We guarantee they will not curl at the edges, peel away or fade in colour within this time.

Our decals are designed to be temporary applications, i.e. removable, but we guarantee you the best quality in the industry so your decals will virtually last for as long as you need them. With extra care and minimum exposure to extreme weather conditions, Decorettes can last for years and years!

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Are Your Decals Re-Usable?

We get asked this question a lot! Our decals are very easily removed, but once they are peeled off, they cannot be reused. This is because the decals are made from very thin material which can stretch or tear easily during the removal process.

Note that this is different to being Re-Positionable. Our decals can be re-positioned during the application process - meaning you can quickly reposition decals during the application process, but once the decal is stuck firmly onto the surface for a few days, the stickiness will start working into the surface, so removing it at a later time may stretch or tear it.

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What Colours Are Available?

Our decals are made to order so you can select to have your design in any colour from our colour chart during purchase. Our range of materials include Matte, Metallic and Frosted colours, simply select what colour you would like your decal in when adding an item to your cart.

Please note our Frosted range of colours is recommended for Glass surfaces (e.g. mirrors, windows, etc) as these are semi-translucent and will not have the same frosted effect on walls.

Colour Chart

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Do You Create Custom Decals?


Yes we do! Please visit our Custom Decal Request page for more information on how to get started.

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Do You Have A Retail Store I Can Visit?

No, we do not have any retail outlets, but we do hold a very limited range of designs and colours available for immediate pick up at our office. You are welcome to contact us to find out if the item you are eyeing is available.

Our business model is essentially an online store so we can provide you with the flexibility of choice in colours and sizes as we make all our items to order.

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What Are Your Shipping Rates?

We ship worldwide daily! For information and rates, please click here.

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How Can I Make Payment?

We accept both Bank Transfer (for Singapore buyers) and Credit Card Payments (via Paypal).

Bank Transfers
To make payments via Bank Transfer, please note our bank details as follows:

Bank: DBS (Savings Plus Account)
Bank Code: 7171
Branch Code: 008
Account Number: 0081030404

Wherever possible, please include your Order Number as reference so we can match up payments to your order.


Credit Card Payments (via Paypal)
Paypal

You will not have to sign up for a Paypal account (if you do not already have one) when selecting to use this payment method via our website.

Paypal allows you to make single one-off payments even if you do not have an account with them. It's the safest way for you (as the customer) to make payments online without revealing your credit card information to us. Plus, Paypal offers buyers protection when it comes to paying online so you do not have to worry about fraud or dodgy online sellers. You're in the safest hands possible when it comes to online payments! Use either your credit or debit cards, or even transfer money from your bank account. To find out more, visit the Paypal website.

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I'm Having Problems With Paypal

In cases where you are having problems with the Paypal page, please note there is no need to re-order again.

Simply log into your account (see login box on the top of every page), click on your order number to view your order details and there should be a "Paypal" button on the order page so you can try the payment process again.

Please note the Paypal button will only show up if payment has not yet been processed, so there is no need to worry about making double payments.

*Error Messages From Paypal*
If you receive the error message "Paypal does not allow shipping to your selected country" when accessing your Paypal account to make payment, this is because the Paypal account you originally created has a different shipping address as to what has been entered on our website. To get around this problem, we can send you a separate Paypal invoice to make payment. Simply email us to let us know if you are having problems.

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Can I Make Payment In A Different Currency?

Yes! We use Paypal to process all credit card payments and your home currency will automatically be converted during the checkout process (after you are redirected to Paypal).

Note that on our website, your purchase amount will still be displayed in Singapore Dollars (SGD).

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How Long Will It Take To Receive My Order?

Generally, we require up to 2 working days to process your order once it's been confirmed (i.e. paid for). We post items out daily, so your item will be posted out as soon as it's ready. More information on shipping times can be found on our Shipping Page.

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Can I Self-Collect My Order?
 
Yes, but please note that orders will still need to be placed online beforehand and a pick up timeslot will be arranged after your order is confirmed.

Pick up details are as follows:

Pick Up Address: 1 Ubi View, #04-10 Focus One (view map)
Pick Up Timings: Monday to Friday, 10am-5pm (Excluding Public Holidays)


Please note once your order is received, we will email you to arrange a timing for pick up. Please allow at least 2 working days from the time of order confirmation to process your order.

You may also view our Shipping Page for other shipping options. 

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How Do I Install Your Decals?

Our decals come already prepared with an application layer on top that is used to transfer the decal to your surface. The only tool required for installation is a flat edged card (some larger designs will include a free tool) for applying the decal to your surface.

Our decals are designed to be totally easy to DIY. You can click here to view our simple Step-by-Step guide on how to install your decals. These are also included with every package.

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Do You Provide Installation Services?

No, we are not providing this service at the moment. Rest assured that the standard designs found on the website are designed to be easy to DIY - which is what keeps it at an affordable price to you! Plus it's a fun and rewarding (not to mention, satisfying) experience to put up your own decals. You'll see once you've tried it for yourself!

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Nature/Floral | Birds | Animals | Kids | Chandeliers | Urban | Monograms

Quotes/Words | Patterns | Mini Me | Wedding | Chalkboard | Clockettes

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Modern & Chic Decals for your Home, Office or Shop Space.

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