Frequently asked questions

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Vinyl Decals

What are vinyl die-cut decals?

Vinyl die-cut decals are graphic cutouts using self-adhesive coloured vinyl. They are intricately cut by machine (not printed with ink) followed by the removal of the negative space, leaving only the design itself to be installed.

Read about how your decals go from a roll of vinyl to the finished product here.

Unlike printed decals where the graphics are ink printed onto a clear or white vinyl backing, die-cut decals do not come with any backing. Instead, your wall colour serves as the background giving a clean, seamless & professionally painted effect.

Find out more about our vinyl decals here.

What are the available colours that I can choose from?

You may refer to our Colour Chart for the colours that we carry.

As we use the die-cutting method (not ink printing) for decal production, we are unable to reproduce exact Pantone colours should you require that.

All our decals are produced in quality matte finishes.

Matte colours are solid non-reflective finishes. They are the most popular and are suitable for all surfaces including walls & glass.

Are Decorette's decals safe for children?

Absolutely! Our decals are widely used to decorate children’s bedrooms, nurseries, schools and childcare centres.

Decorette uses high-quality non-toxic vinyl materials imported from Europe that do not contain hazardous substances. They are REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals) compliant and have been certified to be lead chromate free.

Will the decals crack, peel, fade or warp?

If the decal is properly applied as directed, you should not have such issues.

Also, as your decals are die-cut (and not ink printed), there will not be any colour fade issues.

What kind of surfaces are SUITABLE for decals?

Our decals can be applied on any clean, dry, flat surfaces that are free of grease, wax and silicone.

Examples of suitable surfaces include:

  • most painted walls
  • glass
  • mirrors
  • plastic
  • laminates
  • metals

Even slightly textured surfaces (e.g. orange peel texture) are still acceptable.

If you are unsure about your surface suitability, do request some test decals from us. We’ll be glad to let you try before you commit.

What kind of surfaces are UNSUITABLE for decals?

Examples of unsuitable surfaces include:

  • roughly structured, sharp, bumpy surfaces
  • powdery, dusty surfaces
  • walls that have suffered from water seepage 
  • brick, concrete, cement walls, plastered walls, gypsum board partitions
  • walls with very old paint that flakes or peels off very easily on its own
  • walls painted with paints containing silicone or teflon additives. These usually have a shiny finish and feel waxy to the touch. Such paints are usually marketed as washable paints e.g. Nippon Easy Wash, Nippon Odour-less Easy Wash
  • walls painted with special effects paints such as Nippon Momento range with glitterpowder, or textured effects
  • outdoor walls painted with weather-proof paints such as Dulux Weather Shield

If you are unsure about your surface suitability, do request some test decals from us. We’ll be glad to let you try before you commit.

What kind of paints work best for decals?

Generally, most paints with matte finishes in the market should do fine.

Popular paints that work well with decals include Nippon Vinilex 5000, Nippon 3-in-1 MediFresh, Nippon Odour~less Medifresh, Nippon Odour~less All-in-1, Nippon Bodelac 9000 Gloss Enamel, Dulux Pentalite, Dulux PureAir, Gush paints etc

AVOID paints containing silicon or teflon additives. Such paints are usually marketed as washable paints e.g. Nippon Easy Wash, Nippon Odour-less Easy Wash, Dulux Weather Shield. If unsure, do check with your painter or ID/contractor.

If you are unsure about your surface suitability, do request some test decals from us. We’ll be glad to let you try before you commit.

Is it easy to install the decals myself?

Our decals are all designed for DIY self-install purposes and we encourage you to give it a go.

With a little patience and deft hands, you should be able to install the decals yourself as so many of our customers have done.

Before you begin, be sure to go through our installation guides and video posted in our How-To-DIY section.

However, if you need assistance with installation, feel free to contact us. Decorette is able to provide decal installation services upon request.

Do the prices of the decals include installation?

The prices of the decals listed on this website do not include installation service.

You may find Installation Guides in our How-To-DIY section. Alternatively, you may request our installation service. Do contact us for details.

Does Decorette provide decal installation service?

Sure, we do. As much as we encourage our customers to D-I-Y and install their own decals, we understand that some of you would rather leave it to the experts and get it done right.

Installation charges for our in-store designs for residential homes start from $50 onwards.

For custom designs and corporate/commercial projects, installation rates vary according to the size of the decals and the complexity of the project. So, please contact us directly to request quotes.

How long do decals last?

The decals should last at least 2-3 years, depending on the surface it was applied to, the weather conditions and how you care for it.

Can the decals be reused?

Decals are for one-time use and can be easily stretched or torn in the process of removal.

Besides, it would not be as adhesive after the first application.

How do I clean or maintain the wall decals?

We recommend that you use a soft, slightly damp cloth to clean your wall decal. Dab or wipe over the surface gently. Do not allow water to seep under the edges of the vinyl, as this can loosen the adhesive.

Avoid using cleaners or glass cleaners that contain alcohol, abrasives, citrus additives, or ammonia.

Custom Design

What kind of information do I need to provide for decal customisation?

Here are a few things we need from you:

a) Share with us your ideas, pictures of text, quotes or reference designs that you like

b) Desired decal size (width x height)

c) A photo of the wall or space you are intending to apply the decal on (optional but would help us to visualise the space)

You can send us this information via our enquiry form or whatsapp to (65) 8023 6056.

I have no idea what size of decal is best suited for my wall. Would Decorette be able to advise?

Sure! Just let us know the size of your wall (width and height), take a photo to show us, and we’d be happy to give you recommendations.

How long is the entire custom design process?

A typical custom design process takes about 1.5 to 2 weeks from initial consultation, design approval, production and delivery/installation. 

We usually begin with a consultation call to align on design directions and address any concerns you may have. Once design directions are agreed upon, our designer will work on 1 artwork that will be presented to you for feedback/approval and up to 2 rounds of artwork refinement. The decal will only be cut when you have approved the design.

The overall duration is subject to the time you take on the design approval process.

I am not good in visualising / decorating. Would Decorette be able to advise me on colours as well?

Sure do! Let us know the colour scheme of your room and the colour of the wall where the decal will be applied. Better yet, send us some photos of the space. We’ll gladly work with you to pick out the colours that suit your space.

Are there any designs that cannot be customised with die cut vinyl decals?

As our decals are ‘die-cut’ from coloured vinyl (not printed), most designs are mono-coloured, creating a classic silhouette look. Multi-coloured designs can be created using separate layers of materials.

Because of this, we are not able to print colours on decals so replicating photos is not doable. Designs that contain shading effects or colour gradients are also not possible.

In addition, because the materials we carry are pre-coloured (see our range of colours), we are not able to cut for designs where specific colours have to be maintained, such as a corporate colour that is of a certain Pantone colour(s).

What are the popular designs that our customers go for?

Popular themes include bible verses, poems, motivational/inspirational quotes etc.

We have also done themed designs to cover big walls such as safari theme, garden theme, forest theme, nature theme, etc.

Gift Cards

In what form does the gift card come in? Is this a physical card?

The gift card is an e-card with a unique coupon code for one-time redemption.

When making a purchase, the recipient just needs to key in the coupon code and our system will deduct the voucher amount (i.e. the value of the gift card) accordingly from the purchase amount.

What can the gift card be used for?

The gift card can be used to purchase our wall decals or frame art pieces including design customisation service, installation or delivery / shipping fees.

Decorette treats gift cards as payment in advance and therefore, can be applied store-wide.

What is the validity of the gift card?

Gift Cards are valid 6 months from the date of purchase and are non-renewable upon expiry.

How long do you take to issue the gift card?

All gift cards are delivered in an e-PDF form via email within 48 hours of purchase.

Can I request for gift card in any other amount?

Sure! You can drop us an enquiry stating the amount you wish to have the gift card come in and we’ll get one going for you.

Ordering & Shipping

Do I need an account with Decorette to purchase online?

No, it is not necessary to sign up for an account with Decorette to purchase. You can always checkout as a guest. 

However, by signing up for an account with Decorette, you can get access to your order history and details. Subsequent purchase cycles will also be much faster since our system would already have your information such as delivery/shipping addresses.

How long does it take for my order to be ready?

With every order, it will take about 2 to 3 working days to process your order once it’s been confirmed (i.e. paid for).

We will contact you once your order is ready to re-confirm delivery/collection details.

What payment options do you accept?

We accept both local bank transfers and PayNow/PayLah! (for Singapore buyers only) as well as Credit Card Payments (via Paypal).

You can find account information and relevant QR code on our Payment Modes page.

Can I place my order offline (i.e. without going through the website)?

Yes, we can accept orders through:

Can I self-collect my order?

Yes, you can. Self-collection is at Woodlands and strictly by prior appointment only.

If you select this option during checkout, we will contact you once your order is ready to arrange a collection day/time.

Do you ship overseas?

We ship worldwide! International postage rates start from SGD$15 and will vary depending on your order quantity.

Please refer to our Shipping Information for more details.

All international orders will be shipped with tracking numbers. You will be notified via email once your item has been shipped.

To find out the exact shipping rates for your order, you may add items to your cart and go through the checkout process to display applicable shipping rates -this process will not commit you to your order until you confirm your purchase.